I arrived promptly between the hours of 4− 5pm eastern standard time at the Sephora free standing store. I visited the Sephora at pentagon city just to find one particular item. Thanks for nothing Sephora Pentagon city. Anyway this whole little charade went on about 10 more minutes before i put down my $ 75 worth of merchandise and walked out the store, around the tour groups, thru the tunnels, and wound my way out of the parking garage $ 2 poorer and completely empty handed. One was on her ipad, one was on her phone and the last, I KID YOU NOT, saw me eyeing her and picked up the land line and started talking like someone had called.
(Side note: Is it IN line or ON line? Or neither cause I was the only one there and one person isn’t really a line, just kind of a speck?) I had TONS of time to debate the IN line vs ON line problem because while the one cashier explained to her customer every possible thing she might need to know about how to use the gift card she was buying, the other 3 cashiers were busy. When the line had died down to one customer and 4 cashiers I did the math and got in line. Then she warned me not to open it until I had paid for it– because…I guess I look like the kind of middle aged woman who opens boxes of unpaid mascaras? Anyway, there was a long line so I kind of piddled around and picked out a few more things and resisted the urge to open the box of mascaras. She sighed, literally the deepest sigh I’d ever heard, like I’d asked her where the kitty litter was, and led my to the tiny box of mascaras. (Seriously, what is the deal with all those tour buses?) So the girl at the door asks me if I’m looking for something and I tell her that i want the Sephoras Favorites Lashtash To Go which I had been eyeing on for $ 28. But i do promise that this review is based SOLELY on the crappy service I received at Sephora, not my general ire at that entire mall.
Between the confusing parking garages, endless tunnels and crowds of high schoolers on bus tours, the entire mall reminds me of a zombie nightmare I once had. Now in the spirit of complete Unilocaly honesty, one does not simply «pop into’ ANYTHING at pentagon city mall. And I have a huge internal debate about if I should pop into Sephora and see if the customer service has improved at all since my previous visit. Overall just a very poor level of customer service in this location that does not live up to the quality I’ve experienced in other locations.Įvery 2 years, like clockwork, I find myself in South Arlington and low on mascara. It won’t happen in the future.» She acted like it was my fault, and that they were doing me some huge favor– it’s not like I was the one who set the store. She said «the correct price is the price they rang up as but we will honor the price you thought they were this one time. The most disappointing part was the manager, whom you expect a higher level of customer service. The cashier sighed heavily but went to check and the price tile was the price I thought. Typically I wouldn’t ask for them to check but the difference was nearly double.
2 items had a very clear price tile and when the items rang up there were significantly higher. Most recently, I visited the store and I was purchasing several items. The shelves are also poorly stocked, never having the items that are on display. Each time I’ve visited staff never greet customers, and never offer to help you find something. I write this review based on 3 visits, all similar experiences.